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  • Refunds

    INTERNATIONAL RETURNS POLICY

     

    RETURNING GOODS TO US:

    • We accept returns up to 28 calendar days after receipt of goods.
    • You are responsible for paying shipping back to us.
    • If the goods are shipped internationally, you will be charged shipping again if you want to exchange the item.
    • Returned goods must be accompanied by a completed returns form.
    • Returned goods must be unused & supplied with their original packaging.
    • We cannot accept returns on workshops.
    • Goods must be returned with relevant promotional/free gifts.
    • Electrical goods must be returned in unopened packaging otherwise we are unable to accept returns on them.
    • Items such as Toe Bands, PedesBoard, PedesPocket and Toe Separators or Spaces cannot be returned due to hygiene. These items will not be accepted if returned to us.
    • Please DO NOT ship back by Fedex, this results in extra customs charges, even as a return. Your parcel will be returned to you. 

    ON RECEIVING YOUR ORDER BACK:

    • There are no restocking fees or repeat shipping charges (for orders over €50) on worldwide returns and exchanges.
    • We usually process refunds or exchanges within 2 working days of receiving the returned goods.
    • REFUND - The funds will be returned via the original payment method. This may take up to 5 working days to appear as cleared funds depending on the payment method used.
    • EXCHANGE - We will dispatch the required replacement item(s) within the time frame specified for the product(s) as displayed on our website. Once dispatched you will receive a text notification from the courier.