Your order might have been sent out in separate parcels. The delivery note in the parcel you received should tell you if you can expect the rest of the order to arrive separately.
If an item is still missing, please contact us within 48 hours of receiving your order and tell our customer service team your order number and the name of the missing item. We will resolve this issue for you as quickly as possible.
I HAVE RECEIVED AN INCORRECT ITEM, WHAT DO I DO?
If your order contained one or more incorrect items, please contact usand we'll sort out the issue as quickly as we can. Please include your order number and the name of the incorrect item. '
CAN I AMEND MY ORDER AFTER IT WAS PLACED?
Should you wish to change some details of your order (address details, email address, product details,...) you can do so, until we've dispatched your order. The easiest way to do this is to email us on email@example.com.
Have your order number at the ready so we can act as quickly as possible.
Don't wait too long though, we tend to pack our orders rather quickly and once it's packed and shipped, no amends can be made!
INTERNATIONAL RETURNS POLICY
RETURNING GOODS TO US:
- We accept returns up to 28 calendar days after receipt of goods.
- You are responsible for paying shipping back to us.
- If the goods are shipped internationally, you will be charged shipping again if you want to exchange the item.
- Returned goods must be accompanied by a completed returns form.
- Returned goods must be unused & supplied with their original packaging.
- We cannot accept returns on workshops.
- Goods must be returned with relevant promotional/free gifts.
- Electrical goods must be returned in unopened packaging otherwise we are unable to accept returns on them.
- Items such as Toe Bands, PedesBoard, PedesPocket and Toe Separators or Spaces cannot be returned due to hygiene. These items will not be accepted if returned to us.
- Please DO NOT ship back by Fedex, this results in extra customs charges, even as a return. Your parcel will be returned to you.
ON RECEIVING YOUR ORDER BACK:
- There are no restocking fees or repeat shipping charges (for orders over €50) on worldwide returns and exchanges.
- We usually process refunds or exchanges within 2 working days of receiving the returned goods.
- REFUND - The funds will be returned via the original payment method. This may take up to 5 working days to appear as cleared funds depending on the payment method used.
- EXCHANGE - We will dispatch the required replacement item(s) within the time frame specified for the product(s) as displayed on our website. Once dispatched you will receive a text notification from the courier.